Refund Policy
Effective July 1, 2026 · The rule is simple: 14 days, no questions asked.
1. The 14-day window
Every subscription charge — a first Pro or Family payment, or any monthly or annual renewal — can be refunded in full if you request it within 14 days of the charge date. No reason required.
2. How to request
In the app: Profile → Subscription → Request refund. By email: support@myca.app from your account email, with the word “Refund” in the subject. We confirm within 1 business day.
3. How and when you get the money
Refunds go back to the original payment method — card, Apple Pay, Google Pay, Vodafone Cash, or InstaPay. Most arrive within 5–10 business days; wallet refunds are usually faster. App Store and Google Play purchases are refunded through Apple or Google under their timelines, and we will help you file the request.
4. After a refund
Your plan moves to Free immediately. Nothing is deleted — your cars, trips, and service history stay intact, and Pro features simply lock until you subscribe again.
5. Outside the window
After 14 days we do not refund the current period, but you can cancel anytime to stop the next renewal. If something went wrong on our side — a double charge, a billing error, or a prolonged outage — we refund regardless of the window.
6. Fair use
Repeatedly subscribing, using paid features intensively, and refunding may lead us to decline further refunds for that account. This has never needed to happen; we mention it for fairness.
7. Contact
Anything unclear? support@myca.app — a human answers within 1 business day.